Thursday, 30 June 2016

Importance of IT help desk in Singapore | IT Solution Pte. Ltd

Helpdesk is instant helping people with computer related issues. Helpdesk personnel is specialized in specific computer software or common issues related to computers. Help desk is not connected to any specific process and does its best to support people in the area of their expertise.

IT helpdesk Singapore is important for business, internally as well externally. Helpdesk provides user a single point of contact for their IT related questions and issues. Managed helpdesk provides one-stop services to clients troubleshoot as well as assisting them. Helpdesk support offers user access in most efficient way to get back to their work quickly.  For user to contact helpdesk, contact number and email id or chat options are provided.



Helpdesk agents have required talent and knowledge to help user with their IT issues and requests.  Desktop support Singapore reduces information technology expenditure boosting up standards of revenue. IT support is flexible to meet every type of business requirements.

The ultimate aim of desktop support is to:
Monitor the network policies
Issue alert notification
Upgrading the system

Help desk are of 2 types

Internal Helpdesk

It helps employees of company with computer related problem. The problem can be of hardware related problem. Helpdesk software keeps track of all issues to make sure that they are solved the quickest way possible. Helpdesk is responsible in helping out with installation of new computers and also removal of old equipment. As all the problems are not possible to solve on distance so many people in helpdesk go to users to help them out.

External helpdesk

External helpdesk helps external customer with issues for software or software function as software vendor. The helpdesk collects all the problems from customers and try to help them as quick as possible.

Internal helpdesk can also be outsourced. This is financially efficient as well issues are solved due to internal processes and skills.



Helpdesk needs to do preventive work; task should be completed on daily, weekly or monthly basis gathers in helpdesk software and automatically turns up when they are supposed to be worked on. This ensures that task is not missed. By doing preventive work, help desk ensures that user gets best possible service from IT and technical department.

IT area is wide and needs lot of different experts or at least in connection to helpdesk.  A helpdesk software helps the IT department in keeping track of everything needed to be solved but it also make it possible for user to follow the progress of their reported issues.